Refund and Returns Policy

Refund and Returns Policy for VOGUESP RETAIL LLC

Effective Date: [Insert Date]
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At VOGUESP RETAIL LLC, we are committed to ensuring our customers are fully satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a clear and straightforward refund and returns policy. Please review the information below for details on how to return or exchange your items.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 30 days of the delivery date.
  • Items must be unused, unwashed, and in their original condition, with all tags and packaging intact.
  • Proof of purchase, such as the order confirmation email or receipt, must be provided.

Non-Returnable Items

The following items are not eligible for returns:

  • Items marked as “Final Sale” or “Clearance.”
  • Gift cards.
  • Items that have been altered, damaged, or used by the customer.

2. Refund Policy

Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.

  • Approved Refunds: Refunds will be issued to your original payment method within 5-10 business days after approval.
  • Partial Refunds: If the returned item is not in its original condition (e.g., damaged, missing tags, or incomplete packaging), a partial refund may be issued at our discretion.
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect item).

3. Exchange Policy

We are happy to offer exchanges for items that are defective, damaged, or sent in error. Exchanges are subject to product availability. If the replacement item is unavailable, we will issue a refund.

To initiate an exchange, please contact us at gilbert@voguesupretail.com with your order number and a description of the issue.

4. How to Initiate a Return or Exchange

To begin the return or exchange process, follow these steps:

  1. Contact Us:
    Email gilbert@voguesupretail.com with your order number, the reason for the return/exchange, and any relevant details (e.g., photos of damaged items).
  2. Return Instructions:
    Our team will provide you with detailed instructions on how and where to send your return.
  3. Prepare Your Return:
    • Ensure the item is securely packaged in its original packaging to avoid damage during transit.
    • Include a copy of your proof of purchase or order confirmation in the package.
  4. Ship the Item:
    • Customers are responsible for return shipping costs unless the item is defective or incorrect.
    • We recommend using a trackable shipping service to ensure safe delivery.

5. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please notify us within 7 days of delivery. Include the following information in your email to gilbert@voguesupretail.com:

  • Your order number
  • Photos of the damaged or incorrect item(s)

We will promptly resolve the issue by offering a replacement, refund, or store credit.

6. Late or Missing Refunds

If you haven’t received your refund within 10 business days of approval:

  1. Check your bank account or credit card statement.
  2. Contact your bank or credit card provider, as processing times may vary.
  3. If the issue persists, contact us at gilbert@voguesupretail.com, and we will assist you further.

7. Cancellations

Orders can be canceled within 24 hours of placement for a full refund. If your order has already been processed or shipped, you will need to follow the return process outlined above.

8. Address for Returns

Please send all returns to the following address:
VOGUESP RETAIL LLC
445 S Dobson Rd Apt 2096
Mesa, AZ 85202-1832

9. Contact Us

If you have any questions or need assistance with your return or refund, please reach out to us:

Our team is here to ensure a smooth and hassle-free experience for you.

Thank you for shopping with VOGUESP RETAIL LLC. We value your business and are dedicated to providing high-quality men’s clothing and exceptional customer service.

Let me know if you’d like to make any adjustments! 😊

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